Customer Service through the Child Care Lens

Core Competences:  Family and Community Partnerships Level 2

Trainer: Jamie Burns

STARS Hours: 2

Description:

As consumers, we base our purchasing decisions, at least in part, on the customer service we receive from businesses. The same is true for parents who are in the market for child care. Each child care provider, in every classroom, is in the customer service business and that service can make or break the child care. Let’s discuss what good service looks and sounds like!

Due to the current circumstances, this training will be offered on Zoom for a reduced price. A few days before the training, you will receive an email with the link to join the Zoom. This is separate from the automatically-generated email you receive right after registration. If you cannot find the email with the link, check your junk folder. Sometimes they are sent there.